 | Customer Comments |  |
What our customers think about us?
24th August 2010
Just wanted to say how impressed I am that I ordered goods yesterday at 3.50pm and it has been delivered this morning at 7.45! That is excellent service, as I really didn't think you would actually get the order out until sometime today.
A huge thank you, and as you can see I am dealing with you again today for things I had left off last order!
S Stevens
21st August 2010
Thank you so much!!!
I have never known such fast response in ANY company EVER! And I think you must have bypassed the post because NOTHING gets delivered THAT quickly! WOW!
And now I have something special to put all my (very fragile) 'Long' Certificates in.
I'm looking forward to doing more business soon.
Thanks again,
Shaun (very happy) M
18th August 2010
I ordered on Monday 50 of the Tyro acid free folders. Delivery of most items ordered over the internet seem to take at least a week to arrive, so when I arrived home from work yesterday and found a parcel waiting for me, I assumed that it was something I had ordered over a week ago. Image my surprise when I discovered that it was the order I had placed with you on the Monday.
I just had to email you to thank you for your extremely quick and reliable service.
Regards,
J Pitman
12th August 2010
Dear Stephen Buttle
I received the trees tonight when I got in from work and am writing to tell you how pleased I am with them.
You were absolutely right to recommend the canvas. What a difference! Thank you for your prompt and efficient service.
B Lamb
11th August 2010
and a very big thank you to you all. You helped me with my initial enquiries and then provided a totally smooth transaction. I received Family Historian 4 as expected, on time, and in perfect condition.
I can't believe how much more there is to FH compared to FTM which I've been using for a number of years. See you again soon,
S Moorcroft
20th July 2010
I don't often bother to do this, but can I just say what a marvellous service!
The goods I ordered yesterday using gift vouchers my daughter gave me for my birthday, had been delivered while I was out this morning, less than 24 hours after ordering them!
Thankyou so much
Joy T
24th May 2010
Just a note to say that my mug arrived today and I am delighted with it. Thank you very much for your prompt and efficient process of my order.
Best wishes,
Sheila W
May 2010
I was impressed! As promised, the order came the next morning. Many thanks. I have mentioned your website to a few of my friends.
Christiane H
15 April 2010
Many thanks. Very easy error and I appreciate your prompt reply and easy sort. Excellent customer service. I am initially leaving the plastic cover on the certificate album as it's a handy place to leave a recommendation for your site when it goes round the family
Kind regards, Ms M Evans
1 April 2010
Order arrived ok ,excellent service, will be recommending your company,I will be ordering spring binder after Easter.I'm a founder member of Blackpool & Fylde Family History Society so if you'd like to send me a few of your catalogues I'll pass them round.
Kind Regards
James
31 March 2010
May I commend you on your speedy delivery I placed an order on Monday and it arrived this morning well done Mrs Toull
24 March 2010
Just a note to thank you for the amazing service from you.
Ordered yesterday and delivered today, wonderful!!
Really pleased with the product too, would have bought it at WDYTYA Live!, but along with everything else I was rather laden up.
Thanks again
Erika G
19 March 2010
I was delighted with the speedy service. Having placed the order at lunchtime on Thursday, I arrive at my desk this morning to find it is delivered at 9.00am. What fantastic service.
Kind regards
Margaret
17 March 2010
Thanks for your prompt delivery of the two charts I ordered on Monday afternoon.
I'm very pleased with the results.
Thanks
Stephen M
22 February 2010
Again thank you very much for all your help. I have grasped the nettle and have just sent off the order for the Platinum FTM 2009 version plus a few other bits and pieces.
Once again (in print this time) my compliments on your website, brochure, service, telephone advice and general service.
Regards
Henry K
18th December 2009
Received the order today. Brilliant, much better than I expected. I will be ordering other copies in the New Year.
Many Thanks, A Merry Christmas and a Happy New year to
Glenn
December 2009
Just to let you know that I've received the family trees and I'd like to thank you for the excellent quality and service. I've been most impressed with all my dealings with My History and these prints look fantastic.
Many thanks and Merry Christmas,
Phil
14 November 2009
Wow, after uploading my family tree yesterday
the print out was delivered by the postman before
10.00 o'clock this morning (Sat). Not only was the service efficient but the quality
of the printed material is first class.
Well done and many thanks
David Mck
7th November 2009
I have only dealt with you twice, and on both occasions - despite the Postal dispute - both orders have arrived the very next day!
Many many thanks for your prompt service, and look forward to dealing with you again.
A J Davies
3rd November 2009
Just to say thank you so very much for my copy of Reunion V9.O9 Family Tree Program which I received in the post, less then twenty four hours of ordering. I am very impressed.
Also thank you to the very kind lady I spoke to on the phone yesterday. Very helpful.
Regards Jackie D
November 2009
I received the print of my family tree and the other bits this afternoon. Getting it printed on canvas was a superb idea - being non-springy and having a non-reflective surface, it's much easier to read. I'm extremely pleased with result. Thanks for your prompt service.
Stephen M
15th October 2009
Just to let you know, I received the new FH software today and have it installed and running with no problems. I would like to say how impressed I am with your customer service - way above the normal standard for an online software retailer and incredibly helpful from the first phone call. I will definitely come back to you in the future and will recommend your site to anyone looking for genealogy software or other materials.
Many thanks from a very satisfied customer!
Regards
Chris S
October 2009
This is just a quick email to say that my order arrived this morning, despite postal strikes! I am extremely pleased with my purchase, which is for a Christmas gift, and with the level of service I have received.
The processing and delivery time was very fast, and ordering from your website was extremely easy. Thank you very much,
Fiona Musk
17 September 2009
Thank you for such exceptional customer service. Sometimes it's hard enough to get someone to listen to you never mind act so promptly. Give yourselves a pat on the back.
Marilyn
September 2009
Many thanks for the remarkably expeditious dispatch of the order that I sent only yesterday afternoon, and that, in spite of the fact that HSBC appeared to be demanding a password that I have never possessed!
I tried to ring you at various times between 9.15 and 9.45 this morning to confirm my honorable status, but the post arrived before I could get through! Thank you for trusting me!
Sincerely,
David H
9 August 2009
Thank you for the quality and promptness in the printed family tree you produced for my family. Your help on the family tree software and the resulting tree on a single sheet is much appreciated. Thank you for a wonderful service.
CW & S Parkinson
21 July 2009
I would just like to say how fantastic your service is. I received my order this morning having only placed it yesterday afternoon.
Thank you and I shall be ordering from you again.
Best Regards
Hazel
4 July 2009
Mug arrived safely. I am very pleased with it, and the recipient was over the moon!
A Bucklow
1st July 2009
Dear Sharon, I am writing to express my heartfelt gratitude for the work done on our family tree. I very much appreciate how you have set it out as it is exactly the way I wanted it to be, easy to read and follow with no clutter.
E Williams, Derbyshire
July 2009
Placed an order yesterday afternoon and I was very surprised to find it in the post on my desk the very next day.
Thank you very much for your excellent service.
Kind regards
Mrs G-Daw
West Midlands
1st April 2009
I would just to say a big thank you for the prompt delivery of my order. I didn't phone you until after 4pm on Monday, but you very kindly agreed to get my order in the post for next day delivery, and sure enough it arrived at 11am on Tuesday.
Sue W
14 March 2009
What a fantastic service - thank you. The items I ordered yesterday afternoon arived in the post this morning. Congratulations on your continuing EXCELLENT service to family history fans - it is much appreciated!
Liz F
4th February 2009
Yesterday I ordered two springback binders which arrived today. May I say thank you for excellent service once again.
S Audsley
13th January 2009
Hi Just like to say thank you for a brilliant service I placed a small order on your site at 3.50pm yesterday afternoon and received the goods this morning I will be dealing with this site again and will recomend to friends and family without hesitation
Regards Denise N
23rd December 2008
I would just like to say how pleased I am with the 3 sets of Family History folders I have just purchased from you. We have printed my descendants from my software, which is very easy to use. The result is very impressive and I am sure my 3 children will be delighted to each receive a copy beautifully bound. A great idea. Thank you very much.
J Perry
11th December 2008
I am writing to say how pleased I am with my recent order from you. The folders and binders are just what I need for my family archive and are of a very good quality. You can put me down as one very happy customer.
Thank you for your excellent service.
Anemarie B
December 2008
I received the mug today and am really pleased with it....thanks again for all your help.......i am a very satisfied customer......
best wishes
Leanne Whitty
21 October 2008
Thanks for a great service yet again. My FTM 2009 Plt Ed arrived within 24 hours. Look forward to ordering from you again.
Naomi
2 September 2008
Received the parcel today. Thank-you! Great customer service. Sue O'L
14th August 2008
I got home a little while ago and was delighted to find my parcel had already arrived, having only ordered it yesterday. Have spent the last hour putting those odd sized photographs into their new homes. Thank you so much for your prompt service.
Mrs S McNally - Kent
3 May 2008
Wow, that's the best service I have ever had from anyone. The parcel arrived this morning (Saturday) at 11:30 am and I am delighted with it. I shall be ordering more as I do genealogy for people. Again many thanks and give yourselves a pat on the back for great service. Mind you as a Yorkshire woman myself, I know it's what you can expect from a Yorkshire Company!!!
Kind Regards Mary G - Warwickshire
12 April 2008
Many Thanks, goods arrived today. What a service.
Joanne J - Merseyside
21 February 2008
Dear Sir's
May I thank you for a brilliant service I placed an order with your company Sat 16 Feb and recieved the order tue,s Feb 19 Very good indeed Kind regards
Peter M - Lincolnshire
20 February 2008
Hi, Reference the above order just to let you know that I received the goods today, they were actually tried to be delivered yesterday but wasn't in. Thank you for a brilliant & efficient service.
Sue L - Aberdeenshire
19 February 2008
Hi. Have placed two orders with you within 5 days and am delighted to say that both orders arrived the following day with good quality products. It is so good to find somewhere that sells Family History products at descent prices and I will definately be buying more now I can afford to indulge in my hobby. Will certainly recommend you to friends.
Regards Kim H - Northumberland
8 February 2008
Just wanted to say thank you for the very fast despatch of the order I placed late yesterday. Couldn't believe my eyes when the postman fetched it this morning. Once again thank you
Liz R - Cumbria
1 February 2008
I would just like to thank you for the excellent service you provide. I placed my first order with you yesterday afternoon and it arrived early this morning. I've been trying to find some acid-free A4 paper locally for some time now with no luck, so I decided to try the internet with some trepidation, after some problems with this method last year. You have restored my faith and I'll certainly recommend you to my scrapbooking friends.
Thank you once again.
Denise A
31 January 2008
Hi Tony, have just received the mugs and the quality of the reproduction is brilliant, I am more than pleased with the excellent service you have provided, and I will have no hesitation in recommending your company to all my friends. Thanks again.
Regards John M
20 December 2007
Just received the mugs in the post and I just wanted to say Thank You. I am very pleased with them and I know they will make two people very happy at Christmas! Thanks again.
D Hill - Cardiff
18 December 2007
I ordered online on Saturday afternoon and have just received the goods (11 a.m. Tuesday) - thanks for such a fast service, particularly in the run up to Christmas!
Helen G-B - East Sussex
16 Nvember 2007
I compliment you on your superb service the charts were received yesterday.
Best regards
J Hazell - Essex
4 November 2007
Thanks very much. I'm very impressed with you
efficiency.................ordered at 4.30 one afternoon and received the
next morning. Excellent!
D Wood
27 October 2007
Hi there
Catalogue reqested 17.01 26/10/07
Catalogue delivered 09.30 27/10/07
CONGRATULATIONS
V Terry - Cambs
26 September
I received my 2008 CD this morning after noting the updating on your web-site. Having seen some sites which are months, even years, out of date this was a return to old-fashioned customer care. Congratulations.
Regards
J Unsworth
18 August 2007
I today, Saturday August 18th, have just received my order ref. no. as above. I would just like to say how delighted I am with the service that I have received - even more so when the order was only placed yesterday, Friday August 17th. Well done to all the team for such a first class service.
Regards
Lynda V
14 August 2007
Thank you very much for the mug which safely arrived this morning. The photo, considering how old it is looks super on the mug which I’m sure my husband will be delighted with as he spends nearly all his spare time researching his family. It is such a perfect gift for him.
Regards
Fiona C
19 July 2007
I am writing to thank you for the speedy delivery of my certificate binder package.
Mrs Wood - Sheffield
8 June 2007
Just a quick email to thank you for the very speedy delivery of Family Historian 3.
Regards.
Ian M - Wirral
26 May 2007
Once again I am amazed and delighted by the promptness and excellence of
your service. Wonderful. I received the order well under 24 hours after
ordering it.
M. Lewis - Accrington
10 May 2007
Dear My History
Just a short note to say thank you. Your service on my two orders placed on
Tuesday has been superb. Both arrived next day, securely and thougtfully
packed and the quality of all items is great. After burning the midnight oil
I am on course to produce a book of my grand daughters ancestors by her
christening on Sunday. I've been working on it for a year....and I'm glad to
read the (springback) binders hold up to 200 pages. They will need to!
It is also nice to be thanked for my custom. I would recommend you to
anyone.
Thanks again
David H
31 March 2007
Praise where it is due! Your service for the order ref: <Order Number:
MW21SU10012929 Order Date: 30 March 2007 15:05 GMT>
was fantastic - the CD arrived 10am today Saturday. Not bad for the
poor old PO either.
Regards
Michael W
13 March 2007
Order arrived yesterday here in Western Australia. Thank you for your fast, excellent service. Very pleased with items. Regards Lynn D - Western Australia
(editors note: order despatched by airmail 5-3-2007)
8 March 2007
Many thanks for your prompt service the package arrived with the Saturday am
post - excellent service
I will use your company again soon
Tom W - E. Yorks
26 February 2007
Just received my purchase today and thank you for being so efficient.
Bernie R - Ireland
17 Feb 2007
Received with thanks earlier this week.
An excellent service and product. Thank you.
R Curtis - Brecon
13 Feb 2007
I write to send my sincere thanks after delivery of my first order from your company.
Date ordered 10th February, date received 13th February. The goods arrived in excellent condition and are of first class quality thank you. I shall definitely use your company again when I require a top-up of inserts, etc. and I shall not hesitate to recommend your company to others interested in genealogy products.
Thank you very much
Mrs Sheila C - Buckinghamshire
[editors note; Ordered Saturday and despatched Monday for delivery on Tuesday.]
1 Feb 2007
Dear Sir/Madam
Just like to thank you very much for the speedy delivery of my Family Historian upgrade. I only ordered it last night at 6.15 and couldn't believe it when the postman knocked with it at 8.15 this morning. I didn't expect anyone would be on the premises as late at after 6.00 pm never mind getting it to the post for collection. However, thank you very much.
Regards P Willett
1 Feb 2007
Hi, Just wanted to thank you for your fantastically fast service, I'm very impressed! Thanks,
L Orrock - Essex
27 Jan 2007
Just a short email to say " Thank You" so much for your prompt and excellent service . This delivery was required for a birthday present - thanks to your speedy attention - my fears of it not arriving in time have been alayed .
Many Thanks again for excellent service
Mrs R Harris
11 Jan 2007
Hi, can't believe that my order arrived so quickly, 07.45 this morning !
Amazing, many thanks, I'll definitely be back.
Christine H - Peterborough
3 Jan 2007
Good morning.
Just to let you know I received Family Historian at 9:15 this morning. Makes a pleasant change to receive such excellant service. Thank you !
DS - Kent
22 Dec 2007
Thanks for the speedy service. Even though I paid for next day I didn’t expect to receive it so quick due to the busy Christmas period.
Alan W - Boston
21 Dec 2007
Just to let you know I have received my order today.
Thank you for the prompt attention.
Ann T - Stourport-on-Severn
8 Dec 2006
I ordered a Family Tree cd from you at 16.30 yesterday, it arrived this morning, thank you for going the extra mile to get it to me so quickly I'm thrilled with the service you provided.
Lesley S - Reigate
8 Dec 2006
I just wanted to say thank you for an efficient and prompt delivery of my order I received this week.
Ian J - Coventry
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My History
4 Mexborough Business Centre, College Road, MEXBOROUGH, South Yorkshire, S64 9JP, United Kingdom
Telephone: 01709 586758, Fax: 0705 343 7756, email: sales@my-history.co.uk
© My History 2003-2009 All rights reserved
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