Product Description
At My History, we have a wealth of experitse in genealogy software and are pleased to offer personalised, one-to-one support. Using secure remote access tools such as Quick Assist or TeamViewer, we can log into your PC while speaking with you over the telephone, allowing us to help resolve technical issues or guide you step by step through specific tasks.
Support sessions are charged at £10 per 15-minute intervals, with a minimum booking of one hour required before arranging a virtual appointment. Should your session take less time, your payment will be reduced, if it takes longer then we will need to raise a further invoice. Once your session has been ordered, a member of the team will contact you to arrange a convenient date & time and send you instrucitons on how to set up the remote access tools.
To ensure you get the most from your session and to save both time and money, please prepare in advance. Having the remote tools ready and open 5 minutes prior to your session. We also ask that you email as much information as possible about the issues you require help with to sales@my-history.co.uk to allow us to prepare.
01302 288722
