We are following Government guidance and have warehouse personnel who are working safely to pack your parcels. We have also moved our office-based staff to working from home to avoid any unnecessary risks.
Our modern phone system and computer network allows us to deal with your phone calls and orders in the same efficient manner that we have always tried to do. Payments are not collected from your card until after despatch so you may order with confidence knowing that we will not hold onto your money in the event of being unable to despatch orders. PayPal customers will be refunded if we are unable to despatch orders.
As of 8th April we are noticing that parcels are taking longer than usual to arrive with recipients. Royal Mail have advised us that during the pandemic with their staff shortages we should allow 28 working days for items to arrive. Don't forget we do have a 24 hour tracked service available for UK Customers to use if they want to guarantee delivery times.