My History Terms And Conditions

About Us My History are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] my-history [dot] co [dot] uk.

Our Contact details:
My History
Unit 1a Denaby Point Coalpit Road, Denaby Main DONCASTER South Yorkshire DN12 4LH United Kingdom
Phone: 01709 858572
Fax: 0705 343 7756
Email: sales [at] my-history [dot] co [dot] uk
VAT Registration Number 848 0580 10

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card/Debit Card payment. If you are shopping from a country other than the UK , place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard and many other cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.

Shipping And Handling - Orders within the UK -
These will be despatched by first class post, parcel post or by carrier. Postage starts at just £1 for small orders. For larger orders our UK economy service for any size of order may be selected for just £3.50. Our system calculates the weight of your order and is also able to offer next day, tracked dlevery and several other delivery options for you to choose from.

Light weight items such as software and data CDs will nearly always be sent by first class post whereas heavier books and archive folders will often be sent by parcel post.

- International Orders -
These will be charged according to the weight of items plus the cost of packing and insurance. Our ordering system will calculate your shipping charge before you have committed to purchasing so feel free to add and delete items from the shopping cart once you have added your destination country in the checkout screen. Customers ordering from outside the EU will not be charged 20% VAT.

Delivery Schedule We will do our best to despatch your order on the day of receipt (Mon-Fri) provided your order is received before 4pm. Orders received after 4pm will be despatched next day (except Friday & Saturday). We shall deliver using the choice of shipping method you have selected at the cart wherever possible.

International orders will be despatched in 48 hours.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will not charge your credi/debit card until we are ready to despatch. However we have no control over purchases made through paypal.

Tax Charges For orders made from the UK or the European Union, 20% VAT is included in our prices.

Credit Card Security We will not charge your credit card until the goods are ready to leave My History.

All credit card numbers are handled by WORLDPAY and do not come through to My History. You can be assured that WorldPay is an important part of the The Royal Bank of Scotland Group, the 5th biggest banking group in the world. WorldPay payment solutions are trusted by thousands of businesses, big and small.

Guarantee We guarantee your satisfaction. If any of our products do not come up to expectation we would like to know. Although we cannot accept returned software we will pass on any complaints to the software manufacturers and will try to resolve any issues that may occur.

Reaching Us If you need to reach us, please email us on sales [at] my-history [dot] co [dot] uk, alternatively, you can call on 01709 858572 (International +44 01709 858572) or fax us on 0705 343 7756 or write to us at Unit 1a Denaby Point Coalpit Road, Denaby Main DONCASTER South Yorkshire DN12 4LH United Kingdom

Privacy Policy My History will never disclose the names or addresses of its customer information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses and to store your details if you select the 'Remember Me' Option.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy You may return any product to us within 21 days of purchase provided it is undamaged and in the case of software the plastic shrink packaging must be intact. We will refund the full purchase price paid upon receipt of the goods in their original condition.

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